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ADAS SUCCESS PROGRAM

Buy Intelligent Equipment — Backed by Continuous Technical Coaching and Real-Time Support
We don’t just support your tool — we coach your technician.
 

1 Year Hardware Warranty  ·  5 Year Maintenance  ·  2 Year Software Support  ·  300+ Gear Sets Across Oceania

To help our customers succeed in the ADAS calibration business and maximise the return on their Autel ADAS investment, Autecs and Nistech have established a program built to deliver extended coverage, a higher success rate, faster turnaround and less downtime.

ADAS equipment only pays off when your team can run it on every job — without waiting on outside experts. An expert ADAS technician isn’t trained in a day — and that’s the gap a responsible dealer covers. Beyond hardware warranty and long-term maintenance, we coach your technicians job by job — through in-person training, software troubleshooting, real-time remote support and OEM expert calibration and programming — progressively upskilling your team until ADAS work becomes routine, in-house and profitable. This program is for customers who purchase their Autel ADAS equipment through Autecs and its authorised resellers.

Our technical coaches assist with customer inquiries, technical questions and complaints across the following categories.

Call Centre Access and WhatsApp Group Support

First 2 years free. Service subscription fees apply on top of the software subscription.

  • The call centre is operated by our specialist engineering team, providing software troubleshooting, real-time remote support, ADAS diagnosis and OEM remote programming.

  • Our engineers work directly with the software development team, escalating software faults straight to the developers and getting you a fix as fast as possible.

  • The WhatsApp group enables timely text-and-photo communication — technicians can share on-site photos, screenshots and fault messages for fast, visual support.

In-Person Training

Optional with equipment purchase.

  • Theoretical training: what ADAS systems are, how sensors work, and why calibration must be performed within specified criteria.

  • Practical training: hands-on familiarity with all calibration procedures and core calibration skills, plus basic diagnostics.

1 Year Hardware Warranty and 5 Year Maintenance Support

Unlimited hours, free access.

  • Remote diagnostics and troubleshooting to fix hardware and system faults fast.

  • Courtesy unit for warranty and TCP repairs expected to take more than five working days (subject to an active software subscription).

  • Free essential parts and discounted labour for hardware repairs under the Total Care Program.

2 Year Software Troubleshooting and Ongoing Subscription Support

Unlimited hours, free access.

  • Support for inaccurate or incomplete on-screen data — DTC descriptions, live data parameters and operation instructions.

  • Resolution of software issues or bugs, such as inoperative actuations, special-function failures and ADAS calibration function rejections. An improved software version may be pushed to the customer’s SN as soon as a solution is available.

  • Reporting of underdeveloped features — missing active tests, special functions or programming/coding files. Accepted requests are raised with the development team, and the customer is notified of a planned release date.

Remote Control Technical Support and On-Demand Training

20 hours free access in the first 2 years.

  • Device setup and configuration — online reports, email and printing — plus on-demand operational training.

  • Scanner operation guidance: vehicle selection, function navigation, diagnostics function introduction, DTC analysis and test plan suggestions.

  • ADAS system theoretical training and calibration operational instruction, including real-time remote control support.

  • Gear setup parameter, lighting and operation issue diagnostics.

  • ADAS sensor installation, wiring diagnostics and live data diagnostic training.

  • Test planning for OE design issues that cause ADAS calibration failure.

  • ECU programming, coding instruction and remote ADAS-related ECU programming training.

  • OEM instruction retrieval to support special operations.

  • Remote training on Autel Remote Expert (Remote Diagnostics).

OEM Remote Diagnostics and Programming

Extra charge applied.

  • OEM-level calibration support for vehicles that require manufacturer tools or procedures to complete ADAS calibration.

  • Security Gateway subscription service.

  • OEM remote programming or coding (component protection, security key writing, SCN coding, etc.).

  • Immobiliser-related ECU renewal and reprogramming.

  • Airbag ECU reset.

Autel TCP (Total Care Program)

If you have any questions regarding the application of any Autel product, please contact one of our professional technicians in your region.

​Australia:

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Tel: +61 434 038 852 (Monday-Friday, 8:30AM-5:00PM Sydney Time)

Email: support@auteladas.com.au​

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New Zealand:

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Phone: +64 9 222 2342 (Monday-Friday, 9:00AM-5:30PM New Zealand Standard Time (NZST))

Email: support@autel.nz

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